Feedback System at the Terminal – Anonymous, with a Single Tap

Turn your time-tracking terminal into a feedback terminal: smiley ratings, multiple-choice questions, or a short open-text response – in each employee's own language. Anonymous is the default, not the exception.

The terminal is already positioned exactly where your people pass by every day. That is precisely what makes it the most honest place for feedback: no login, no email, no form – just a quick tap on the way past. A rating terminal is technically nothing more than a survey with a single question, which is why time tracking, surveys, and ratings all share the same foundation.

Why Traditional Employee Surveys Fall Short

For deskless teams, surveys often fail at the delivery stage – long before the content even comes into play:

How the Feedback System at the Terminal Works

One question, one tap, done – with anonymity guaranteed by design, not just by promise.

A terminal has a type: time tracking, survey, or rating. A dedicated rating terminal is simply a survey with a single question — the smiley row familiar from shopping centres and airports. Same management interface, same reporting.

Available question types include smiley rating (two to five faces, five by default), single choice, multiple choice, and a short free-text response. Questions and all answer options are stored in multiple languages, and each device can be configured to offer a specific set of languages — so employees respond in the language they think in.

The critical point is anonymity. It is a property of the stored response, not of the screen that collected it. If a question is asked at clock-out, the person is technically identifiable at that moment — but with an anonymous survey, the link is deliberately never saved. This anonymous mode is the default.

Responses are immutable: no editing, no deletion — only creation. What can be changed is the definition of the survey — and every such change is written to the audit log, because a question reworded after the fact changes the meaning of the data.

Frequently asked questions about the terminal feedback system

Are responses submitted at the terminal truly anonymous?
Yes – and anonymity is the default. Anonymity is a property of the stored response, not of the screen: even when a question appears immediately after clocking out – at which point the system technically knows who the person is – no link between the response and that individual is saved in an anonymous survey. A personal link is only created if you explicitly set up a survey as non-anonymous.

What question types are available?
Four: a smiley rating with two to five faces (five by default), single-choice, multiple-choice, and a short open-text answer. A pure rating terminal is technically a survey with exactly one smiley question – which is why surveys and ratings share the same management interface and the same reporting.

Do I need a second device for this?
No. An existing time-tracking terminal can run a survey alongside its normal function and display the question after clocking out. Alternatively, you can dedicate a tablet entirely to surveys or ratings – for example in the entrance area or near the welfare facilities.

Can an unanswered question block a time entry?
No. The time entry is completed first and never depends on the survey response. Anyone who skips the question, walks away, or takes too long still leaves a complete clock-out record. A question is only shown on a genuine end-of-shift clock-out – not on a break or a location change.

What happens in small teams where responses could be traced back to individuals?
Below a configurable minimum number of responses, no results are displayed – a corresponding notice is shown instead. With three people, any analysis would effectively be identifiable by name, regardless of whether a name is stored – which is why this threshold is built in as a hard rule, not merely a recommendation.

Does this work for employees who do not speak the local language?
Yes. Questions and all answer options are stored in multiple languages, and you can define per device which languages are offered – all of them or a suitable subset. For sentiment questions in particular, this is essential: someone who does not understand the question will either not respond or respond incorrectly.

What happens if the terminal is offline?
Responses are cached on the device and synced later. Each response carries a unique identifier generated by the device – this ensures that a repeated sync is not counted twice and that the results remain accurate.

Can results be altered after the fact?
No. Responses are created only – never edited or deleted. A dataset that can be changed is not a measurement. The survey definition itself can be changed, and all such changes are logged, because a reworded question alters the meaning of the figures.

How long is data retained?
For non-anonymous surveys, the link between a response and an individual is automatically removed after a configurable retention period, while the response itself is kept. This allows year-on-year comparisons without retaining personal data longer than necessary. Anonymous responses are unaffected – there is no personal link to begin with.

Who can create surveys and who can view the results?
These are two separate permissions. You can allow someone to design surveys without giving them access to the results – and vice versa. For non-anonymous employee surveys, an additional works agreement or equivalent internal consent process may be required; the system draws attention to this when the survey is created.

See the terminal feedback system in action

In a short demo we will show you what a question looks like on the terminal, how the reporting works, and how anonymity is enforced at a technical level.

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