Customer Service

This page lists every way to reach our support – and answers the questions we receive most often. If you are in a hurry: most issues are resolved within minutes using the handbook. For everything else, we are available by email and phone.

Already a customer? How to reach us

There are three ways to reach us – pick whichever you prefer:

• Email: info@jobilino.com – ideal whenever you want to attach a screenshot or an export.
• Phone: +43 664 5031382 – if you would rather talk than write.
• Contact form: via our contact page – describe your issue and we will get back to you.

We usually reply within one working day. Jobilino is developed in Austria – in support you speak to the people who build the product, not to an outsourced call centre.

The handbook answers most questions straight away

Before you write to us: the Jobilino handbook explains every area step by step – following the actual workflow in the application rather than giving general advice. The most frequently opened chapters:

• Time tracking – clocking in via app, NFC and terminal, breaks and corrections
• Manual time tracking – adding forgotten entries and having them approved
• Inviting and managing employees – onboarding new colleagues, revoking access
• User groups – who may see, change and approve what
• Leave management – entitlement, remaining days and carryover
• Reports and analytics – month-end closing and payroll export

What helps us help you faster

The more specific your message, the shorter the path to a solution. What helps us most:

• Your company account – the name your team signs in with
• The employee and the date concerned
• Whether the problem occurs in the app, in the browser or at the terminal
• A screenshot of the message – with error messages this saves an entire round of questions

Common issues – and where they are solved

An employee cannot get into the app. Usually the company account is missing on the device. Your company setup link sets it in two steps; you will find the link in the application under “Mobile Apps”, optionally as a QR code to scan. Whether your team signs in with a password or a one-time code is configured per company account – let us know if you would like it changed.

An entry is missing or wrong. Times can be added and corrected – depending on your configuration with approval by the responsible person. Every change is logged, so nothing is lost and it stays traceable who changed what and when. Step by step in the Manual time tracking chapter.

An NFC tag is not recognised. A tag has to be assigned to a project or a customer – otherwise the system does not know what is being booked. Also check that NFC is switched on at the device. More on the Time tracking with NFC page.

The hours in the monthly report do not add up. Almost always it is an entry still running, a request awaiting approval, or public holidays configured for the wrong country. The month-end view shows all three cases.

An employee leaves the company. Their access is deactivated while the recorded hours remain – they are part of your documentation and must not simply disappear.

Are you introducing Jobilino right now?

For the rollout we have written down the order that works in practice – from the first master data to the first clean month-end closing: Introducing time tracking in your company.

Not yet a customer?

Then the best next step is a personal demo. We walk through your workflows and tell you frankly what is covered and what is not. If you would like the commercial details first, they are on the pricing page.