Time Tracking for Field Service Technicians – Deployment Time, Travel Time and Customer Job in One App
Field service technicians travel from customer to customer – three, four, five jobs a day. Jobilino records each deployment separately: travel time to the customer, on-site deployment time, project assignment and a photo of the completed work. The dispatcher sees in real time which technician is where. And at the end of the month, the hours per customer are ready and prepared – for invoicing and payroll.
- Travel time and deployment time recorded separately
- Photo documentation per deployment
- Reports per customer at the touch of a button
Record travel time and deployment time separately
The technician switches between travel time and deployment time with a single tap in the app. Each section is documented separately. The client sees only the deployment time on the invoice; the office sees both.
Client assignment for every deployment
When clocking in at the client's location, the technician selects the client or the service order. For recurring clients with an NFC tag on site, the assignment happens automatically. Every minute is allocated to the correct client.
Photo documentation per assignment
Store photos of completed repairs, replaced parts or damage directly in the app – automatically assigned to the customer and the assignment. No searching through your phone gallery, no sending via WhatsApp.
The problem
Why Time Tracking for Field Service Technicians Is Particularly Challenging
Field service technicians do not have a fixed workplace. Their workplace is the service vehicle and the technical room at the customer's site. This means: different deployment locations every day, travel times between appointments and working hours that have to be allocated across multiple customers. This cannot be handled cleanly with timesheets or Excel.
- Travel time and on-site time are not recorded separately – invoicing to the customer is inaccurate
- With four to six customer appointments per day, the technician loses track of which hours are attributed to which customer
- Timesheets are filled out in the evening in the service vehicle – from memory, approximately, rounded
- The dispatcher does not know where the technician currently is or whether the current job is taking longer than planned
- Photos of completed repairs or damage end up on personal mobile phones instead of in the system
- Invoicing per client takes hours because deployment times have to be compiled from various sources
The solution
Digital Time Tracking for Field Service Technicians with Jobilino
The technician starts their working day in the app: travel time to the first customer begins. At the customer's location, they clock in to deployment time and select the customer job. After the deployment, they photograph the completed work directly in the app. They then clock over to travel time to the next customer. Every segment of the day is documented separately: travel time to Customer A – 25 minutes, deployment at Customer A – 1.5 hours, travel time to Customer B – 35 minutes, deployment at Customer B – 45 minutes. The dispatcher sees everything in real time. At the end of the month, the hours per customer are ready – for invoicing and payroll.
Real-time dispatching
In the dashboard, the dispatcher can see which technician is currently at which customer's site and how long the assignment is taking. In the event of emergencies or schedule changes, the office immediately knows who is available.
Per-customer reports for billing
Monthly reports per customer at the touch of a button: How many assignments? How many hours on-site? How many hours of travel time? As CSV, Excel or PDF – ready for invoicing and internal post-calculation.
How it works
How a Field Service Technician's Working Day Works with Jobilino
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Start working day – travel time begins
The technician opens the app and starts his working day. Travel time to the first customer is running. Offline-capable – even on the way to the customer without mobile coverage.
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At the customer's site – clock in to on-site time
At the customer's location, the technician clocks in to on-site time and selects the service order. For customers with an NFC tag, a single tap on the tag is all it takes.
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Job done – take a photo, move on
The technician photographs the completed work in the app, clocks in to travel time, and drives to the next customer. Any number of customer changes per day.
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The office evaluates – invoicing and payroll
At the end of the month: export deployment reports per customer, generate travel-time evaluations, prepare payroll at the press of a button. No manual assignment required.
Your benefits
- Travel time and deployment time clearly separated – accurate customer billing without rework
- Customer assignment for every deployment – exact hours per job for post-calculation and invoicing
- Photo documentation – completed work, damage findings and replaced parts directly in the system
- Real-time dispatching – know which technician is where and whether a deployment is running over schedule
- Offline-capable – works in the server room, basement and at the customer's site without Wi-Fi
- Reports per customer at the touch of a button – monthly billing in minutes instead of hours
- 13 languages – technicians from different countries work in their own language
- Payroll preparation automated – monthly overviews with travel times, deployment times and overtime as an export
For whom
Which service companies is Jobilino suitable for?
Jobilino is used by service companies with 3 to 100 technicians. Typical industries: heating technology, air conditioning, ventilation technology, electrical engineering, IT services, lift technology, refrigeration technology, plumbing and installation. Particularly useful for businesses that bill customers for deployment times, need to document travel times, and want to keep dispatch informed of technicians' current locations.
Try time tracking for service technicians free of charge
Distribute the app, add your customers – and from tomorrow your technicians will document every deployment with times, customer assignment and photos. No contract commitment and no credit card required.
- No setup fee
- cancel monthly
- GDPR-compliant