Time Tracking for Service Technicians – Assignments Cleanly Documented, Jobs Correctly Invoiced
Service technicians work at customer sites, in the field, and on call – often with multiple assignments per day. With Jobilino, they record deployment times, travel times, and job details directly via app. The result: accurate billing, fewer queries, and a complete record for every service call.
- GDPR-compliant
- Ready to go in just a few minutes
- Ideal for field service teams
Deployment time tracking via app
Technicians start and end every deployment directly on their smartphone – date, time and job reference are saved automatically.
Log travel time separately
Arrival and departure are recorded separately from active service time – for accurate billing and legally compliant records.
Job assignment in real time
Every deployment is assigned directly to the correct customer, maintenance order or ticket – no more manual assignment in the office.
The problem
These are the problems most service companies know all too well
Service technicians are rarely in the office – they travel from one job to the next, work on-site at customers' premises, and are often difficult to reach. That is precisely why many companies lack reliable records of deployment times, travel times, and services rendered. Timesheets are filled in from memory on Friday afternoon, travel times are estimated as flat figures, and jobs are invoiced without clear time entries. This costs money – on both sides.
- Deployment times are estimated retrospectively instead of being recorded live – invoices are inaccurate
- Travel times, waiting times and active service time are not clearly separated
- Paper service reports are lost or arrive at the office illegibly
- Order times cannot be reliably verified in the event of customer complaints
- Dispatchers do not know in real time where technicians currently are and how much longer they will need
- Overtime and on-call times are not recorded and managed systematically
The solution
The solution: Digital time tracking for service technicians with Jobilino
With Jobilino, service technicians record their deployment times directly via app – with job reference, travel time tracking, and optional photo documentation. Every assignment is fully documented before the technician drives to the next customer. The office has a real-time overview, scheduling can respond flexibly, and billing runs on the basis of clean, gap-free data.
Photo documentation at the deployment site
Technicians can upload photos directly from the app to the assignment – as proof of the actual condition before and after the intervention.
Real-time overview for dispatching
The operations centre can see at any time which technician is deployed where, how long the assignment has been running, and who will be available next.
How it works
How time tracking for service technicians works with Jobilino
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Departure to the assignment
The technician starts the travel time in the app – departure time and target job are recorded immediately.
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Arrival at the customer's site
Upon arrival, the technician switches to the deployment time – the active service time starts running on the correct job from that moment on.
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Documenting the assignment
Optionally, notes, completed work or photos can be added directly from the app to the assignment.
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Completing the assignment
Once finished, the technician clocks out – the complete service record is created automatically, before departure.
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Evaluation in the Office
All deployment times are immediately available in the dashboard – analysable and exportable by technician, customer, order, or time period.
Your benefits
- Complete proof of deployment for every service call – automatically and in real time
- Clear separation of travel time, waiting time, and active service time
- Accurate and verifiable customer billing – no more estimates
- Real-time overview for scheduling and operations management
- Fewer queries between technicians and the office
- Photo documentation as proof of quality and liability
- Overtime, on-call duty and stand-by duty recorded systematically
- Suitable for service teams of any size – from 3 to 300 technicians
For whom
Which service companies is Jobilino suitable for?
Jobilino is suitable for all companies that deploy service technicians in the field and need to document their deployment times accurately. Typical areas of use include technical customer service and maintenance, heating, ventilation, and plumbing (HVAC), electrical engineering and installations, lift and plant maintenance, IT service providers with on-site deployments, and facility management and building technology. Particularly valuable for companies that bill on an hourly basis, fulfil maintenance contracts, and want to manage their scheduling in real time.
Try time tracking for service technicians now
Try Jobilino free of charge and experience how straightforward seamless time tracking for service deployments can be. Every assignment fully documented – before the technician even drives to the next customer.
- No setup fee
- cancel monthly
- GDPR-compliant