Handbook
Inviting employees: email address, mobile number – or both?
Every employee needs at least an email address or a mobile number. What you store decides how the invitation arrives, how the person signs in and by which route they receive a new password. This article sets the two against each other and names the rules behind them – so you make the decision once, not again with every new hire.
Frequently asked questions
Do I have to provide an email address when creating an employee?
Only on the free plan – there it is mandatory, because free accounts cannot send SMS. On all other plans a mobile number is enough if no address exists. One of the two must always be stored.
I stored both – where does the invitation go?
To the email address. As soon as one is stored, Jobilino sends system messages such as the invitation and a new password by email; SMS is the route for people without an address. When signing in, by contrast, the person can choose between the two.
Can two employees share one email address?
No. Address and mobile number are unique per company and cannot be assigned twice. Anyone sharing an address privately needs an entry of their own – for example their own mobile number.
How do I have to write the mobile number?
With the country code, otherwise delivery abroad is not possible. The formatting itself does not matter: Jobilino strips spaces, slashes, hyphens and dots on saving – including for the duplicate check.
What happens if an employee changes their mobile number?
Enter the new number in the user administration. Until then, the invitation and any new password will not arrive. Existing time entries are unaffected – they belong to the person, not to the contact detail. Tell the person that from now on they sign in with the new number.
Can an employee sign in without a password?
Yes, if the one-time code is enabled for your company. The person enters their email address or their mobile number and receives a short-lived code – by email for the address, by SMS for the number. Only one code is valid at a time; requesting a new one invalidates the previous.
Still have questions? We are happy to help.
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